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Service: Report a Sick, Injured, Orphaned or Abandoned Animal

Bylaw Compliance Department

Animal Services 

Sick, Injured, Orphaned or Abandoned Animal  

BC-009 - 12-Feb-2024

The City of Burlington provides the ability for citizens to report sick, injured, orphaned or abandoned wildlife within our municipality. Animal Services does not respond to calls on the major highways, please call MTO 1-866-673-4781.

Cost and Methods of Payment

There is no cost for this service.

How to Obtain

Submit your request by:

Phone – Service Burlington at 905-335-7777

On-line – Customer Web Portal 

Email – [email protected]

In-person – Service Burlington counter – 426 Brant Street

Frequently Asked Questions

What happens to the animal after they pick it up?

  • Animals are health assessed at the shelter to determine ability to successfully rehabilitate.
  • If animal is not able to be rehabilitated animal is humanely euthanized so it is no longer suffering.

What can I give to an animal if they are in distress? Can I feed baby animals?

  • Please do not provide animals any food. 
  • Wait until an officer arrives to assess the animal.  
  • It is illegal to harbor or rehabilitate wildlife under the Ministry of Natural Resources without a Wildlife Rehab Licence.   
  • The shelter is not licenced to rehabilitate wildlife; staff will reach out to other organizations if potential for animal to be rehabbed. 
Related Information

By-laws and Animal Services - City of Burlington

Contact Us

Service Burlington hours of operation:  Monday to Friday 8:30 a.m. to 4:30 p.m.

Call Us: 905-335-7777 | Toll Free: 1-877-213-3609

Email Us: [email protected]

Visit Our Website:





The City of Burlington provides the ability for citizens to report injured wildlife within our municipality.

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